Privacy Policy

1. Introduction

At INNOVATIVE SOLUTIONS CONTRACTING LLC, we value and respect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our website, services, mobile applications, AI systems, or third-party platforms such as Google, Meta (Facebook/Instagram), WhatsApp, and CRMs or related platforms we use.

2. Information We Collect

• Personal Identifiers: Name, email, phone number, address.
• Financial Information: For billing via third parties (e.g., Stripe, PayPal).
• Device & Internet Activity: IP address, browser type, device ID, cookies.
• Interaction Data: Emails, calls, form submissions, social media interactions.
• Audio/Video Content: Phone calls, voice messages, or AI interactions (with notice and/or consent).
• Location Data: If shared or inferred via IP.

3. Use of Information

We may use your information to:

• Respond to inquiries or service requests.
• Provide support related to our services or consultations.
• Improve our services and website performance.
• Deliver marketing messages with your consent.
• Process transactions, schedule appointments, or manage projects.
• Ensure compliance with legal and regulatory obligations.

4. Use of Artificial Intelligence (AI)

We may use AI technologies to:

• Automate service-related communications and follow-ups.
• Enhance client onboarding or intake processes.
• Analyze user behavior to personalize experiences.

5. Sharing of Information

We do not sell your personal data. We may share your data with:

• Service providers (CRM, SMS, voice, or email platforms).
• Analytics providers (e.g., Google Analytics, Meta Pixel).
• Payment processors (Stripe, PayPal).
• Legal or regulatory entities when required by law.

Mobile Information Sharing
We do not share, sell, rent, or disclose mobile phone numbers or SMS consent information to third parties or affiliates for marketing or promotional purposes. Mobile information is used solely for providing customer support and service-related communications.

6. Marketing and Communications

With your explicit consent, we may send you:

• Email campaigns (via platforms such as Mailgun or Gmail).
• SMS or WhatsApp messages (via Twilio).
• Retargeted ads via Google Ads and Meta Ads (Facebook/Instagram).

SMS Communications
Users may opt in to receive SMS messages by submitting their information through our forms and explicitly agreeing to receive SMS communications. SMS messages are used for customer care and service-related purposes such as scheduling, reminders, and service updates. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out, HELP for assistance.

Email Communications
Users may also opt in to receive email communications related to their inquiry or services.

You can opt out of marketing communications at any time using the unsubscribe links provided in our messages or by contacting us directly using the information in the “Contact Us” section.

Carriers are not liable for delayed or undelivered messages.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, access controls, encryption where applicable, and limited access to personal data by authorized personnel only. We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.